☑︎ This review was last updated in June 2025
Hostinger is one of the most affordable options among the hosting giants today. But “big and cheap” doesn’t necessarily mean anything by itself –
⚓ Titanic was also big, and some of the tickets were quite affordable…
So instead of relying on marketing claims or crowd psychology, we decided to dig into real-world data and hands-on experience to see if Hostinger actually delivers.
By the way, if you ended up here by typing hostenger
, hosinger
, or even hostiger
into your browser — yes, you’re still in the right place 😄
We’ll walk you through everything you need to know about this hosting platform — and show you when it’s a great deal… and when it’s not:
Hostinger Plans and Pricing
Speed and Uptime
Using Hostinger: Our Impressions
Horizons: the Next-Gen AI Builder
Hostinger Customer Support
Frequently Asked Questions
Pros and Cons of Hostinger
BONUS: Hostinger Promo Code
Our Verdict: Should You Choose Hostinger?
Discussion and Hostinger Reviews
How Big Is Hostinger?
To give you an idea of just how big Hostinger is, here are some figures: the company currently has over 3.5 million customers in 150+ countries.
And there are no signs of slowing down – according to their data, Hostinger is still expanding at a rate of 1 client every 5 seconds.
However, as you might expect, Hostinger hasn’t always been the international giant it is today. When it all started back in 2004, Hostinger grew out of a single idea:
People don’t want to pay for our marketing – just the hosting: simple, reliable, and as cheap as possible.
After many years, this principle still remains at the core of Hostinger, namely high-quality services at the most affordable price.
Let’s take a look at the offer:
Choosing the Right Hostinger Plan
As of 2025, Hostinger offers two main shared hosting options: Premium
and Business
.
Both include 1-click WordPress installation, free email, and a domain name — but they’re built for different needs.
Here’s a quick guide to help you decide:
- Are you launching a personal website or a small business project? Then the Premium plan is your starting point. It supports up to 100 websites, includes 100 GB SSD storage, and delivers excellent value for the price.
- Running an online store or expecting higher traffic? In that case, the Business plan is the better choice — it offers more RAM and CPU, WooCommerce-ready support, and comes with daily backups for peace of mind.
- Need full control and custom server setups? You’re probably looking for VPS hosting — with dedicated resources and root access for developers or advanced users.
- Building something big and want seamless scalability? Check out Cloud hosting – it’s the most powerful option in their lineup, combining guaranteed resources with premium uptime and load balancing.
TL;DR: Choose Premium for regular websites and blogs. Go with Business for e-commerce or heavier traffic. VPS and Cloud are best for custom setups and high-performance projects.
…Wait, but should I be choosing Hostinger at all? Ah, good, you’re still paying attention! In order to answer this question, we’ll need more data:
In the following parts of this review we will analyze Hostinger’s technical characteristics 🤓 as well as our own impressions from using this provider.
Let’s dive in!
Hostinger Uptime and Speed: How Reliable Is This Provider?
Apart from features and pricing, another extremely important criterion for choosing hosting is its stability – in other words, server uptime and speed.
To measure the uptime, or the proportion of time Hostinger’s servers are up and running, we can look at both self-reported and third-party figures.
The former are freely available on their server monitor page. It lists daily, weekly, and monthly statistics for all of Hostinger’s 150+ servers, which looks something like this:
At the bottom of the table you can find the combined figures for all servers, which is what we’re interested in:
Look at the 30-day average to get the idea of how much time your website can be expected to stay offline within any given month.
As of June 2025 this figure is close to
99.9%
– which implies that a hosted website should only experience about 42 minutes of downtime per month, which is a fairly normal result for most modern hosting providers.
This is also in line with 99.908%
figure independently measured by Hrank, as well as within the bounds of Hostinger’s Service Uptime Guarantee – which is exactly 99.9%
according to section 7 of their Hosting Agreement.
***
How about speed? This is a bit trickier, since it might depend on many different factors apart from the hosting provider’s hardware.
A web page’s loading time depends heavily on things such as the total size of images on the page, the number of active WordPress plugins, and other details that are not related to the hosting.
So it makes sense to conside only the response time – which is the average time (in milliseconds) it takes a server to respond to an incoming connection request (i.e. someone trying to access a website on that server).
According to third-party data by Hrank bots which , Hostinger’s average response time hovers around 800 ms:

Hostinger’s average response time as measured by Hrank (lower is better)
In fact, it can be seen that Hostinger’s average response time has been declining (=faster websites) during the recent years, thanks in part to infrastructure upgrades.
Anything below 1000 ms first response time is a good result for a shared hosting provider, and Hostinger fares better than most other large international providers.
Alright, now that we’ve looked at the facts, let’s move from averages to our personal impressions:
Our Impressions from Using Hostinger
As we mentioned earlier, Hostinger has plans for just about any use case — but most users start with shared hosting, so that’s what we’ll focus on here.
After purchasing a plan (see below on who you can get the best deal), you’re taken straight into Hostinger’s custom-built admin panel.
This is where you’ll manage your hosting, domains, websites, and settings:
Unlike cPanel or Plesk, Hostinger’s dashboard is 100% their own creation — and honestly, that’s a good thing.
It’s clean, well-organized, and beginner-friendly without being dumbed down. Everything is laid out in tiles with intuitive icons, and there’s a top search bar to help you find any setting fast.
You can:
🖱️ launch a WordPress site with one click (literally),
⚙️ manage files and databases without leaving the panel,
📧 set up emails, cron, SSL, and caching in just a few clicks.
For most users, everything “just works” out of the box — which, let’s face it, is exactly what you want from a hosting provider in 2025.
In the age of artificial intelligence, Hostinger is not standing still either: there are plenty of AI-powered tools integrated directly into the setup:
- AI Website Builder: a new AI-integrated WordPress theme that sets up your structure and homepage content automatically. It’s a huge time-saver, especially for beginners.
- AI Content Assistant: within WordPress, you get access to Hostinger’s plugin that helps write blog posts and landing pages — optimized for SEO, and tailored to your site’s topic. The results can serve as good first drafts to break writer’s block.
- AI Image Picker: Hostinger’s tools can automatically select relevant stock images based on your content. Not perfect, but again — very handy when launching fast.
If you’re starting from scratch, these tools can easily cut your build time in half ⏩
And if you’re already experienced, they’re still useful for wireframing or generating starter content to refine later.
Bottom line:
Hostinger’s admin interface and toolset strike a balance between beginner ease and pro-level flexibility — now with a dose of AI superpowers on top.
Speaking of AI, we can’t skip the new Horizons:
Hostinger Horizons: Next-Gen Website and App Builder
All major hosting providers offer some sort of AI-powered website builders (not to mention the actual site builders themselves) – but Hostinger is going one step further:
Hostinger Horizons is a new product that lets you create websites or even web apps based on a single prompt – think ChatGPT for web hosting.
We thought getting started with a website couldn’t get easier than what Hosting already offers, but we were wrong:
- Describe your idea: Simply tell the AI what you want to build – be it a website, a task manager, fitness tracker, or any other web app.
- Refine and edit: You can make live adjustments by chatting with the AI to tweak text, design, or functionality.
- Launch instantly: Deploy your site or app with a single click, complete with hosting and a custom domain powered by Hostinger.
“But there’s a multitude of recent startups offering website or app creation from text prompts” – an informed observer might comment…
Sure, but none offers the infrastructure, support, and (most importantly) 20-year track record of Hostinger.
Horizons is free to try for 7 days with 5 daily prompts. After that, you can choose between several plans depending on how many monthly prompts you need – from 50 on Explorer
to 500 on Hustler
:
Plan | Prompts | Best For | Price |
---|---|---|---|
Explorer | 50/mo | Trying out Horizons, experimenting with ideas occasionally | $9.99/mo |
Starter | 100/mo | Students, beginners, or anyone just getting started | $19.99/mo |
Hobbyist | 250/mo | Freelancers, solo creators, and weekend project warriors | $49.99/mo |
Hustler | 500/mo | Startup teams, product builders, or anyone scaling an idea | $99.99/mo |
As with every AI powered product these days, the actual output quality may vary widely – and that depends a lot on your prompts :)
But the convenience and speed are hard to ignore –
You can now launch pretty much any kind of website or web service within hours or even minutes ⚡ without expensive developers or even having to know how to code!
This product will surely evolve further as the underlying tech progresses, so stay tuned as we update our review accordingly!
Let’s move on to the human side of things though:
Hostinger Customer Support
One of the most important aspects of any hosting provider is how they help you when things go sideways. So how does Hostinger perform?
Short answer: surprisingly well – especially considering how affordable the service is.
Hostinger offers 24/7 live chat support, available directly from inside your hosting dashboard (called hPanel). No need to send emails or open tickets — it all happens in real time, right where you’re managing your website.
Fun fact: Hostinger has phased out traditional email support in favor of fully focusing on live chat — which has significantly reduced response times.
During our recent tests:
- We received our first replies in just a few seconds to 2–3 minutes, depending on the time of day.
- The support agents were friendly, patient, and well-informed — even when we threw some technical curveballs at them.
- Occasionally, they’ll send you a cheerful image (yep, even cat pics 🐈) while you wait — a nice touch.
In addition, Hostinger also provides a well-structured knowledge base, accessible from the “Help” section inside hPanel or directly from their website. It includes:
- Step-by-step guides for setting up your site and managing your hosting account
- Troubleshooting articles for WordPress, email, domains, performance issues, and more
- Product explanations, service status updates, and feature breakdowns
Not a Hostinger customer yet?
You can still reach out using the contact form on their website — just keep in mind that priority is still given to logged-in users with active plans.
To sum up:
✅ 24/7 live chat directly inside hPanel
✅ Solid and easy-to-search knowledge base
❌ No phone support
❌ No standard email support
Overall, Hostinger exceeded our expectations when it comes to customer service — especially for a provider in this price range.
Refunds and Cancelling Your Hostinger Plan
Hostinger offers a 30-day money-back guarantee on most of their services — including shared hosting, VPS, and domain transfers.
There are a few caveats to be aware of:
- New domain name registrations are only refundable within 96 hours (and not at all for certain TLDs).
- Some items like domain renewals, privacy protection, or SEO toolkits are not eligible for refunds.
- Crypto payments are non-refundable (but that’s pretty standard).
If you want to cancel your current items, go to your dashboard, search for Deactivate Account
, and follow the steps. It’s fast and doesn’t require contacting support.
⚠️ Want to completely delete your entire account? You’ll need to ask support – and if you’re in the EU, mentioning GDPR will get it done faster.
Hostinger FAQ
Before we go on to summarize the strong and weak points on Hostinger, here’s a collection of the most frequent questions we’ve seen on the web and in our comments:
Is Hostinger really free?
No — Hostinger used to offer free hosting many years ago, but in 2025 all of their plans are paid. The good news is, their prices are still among the lowest in the industry.
Is Hostinger good for WordPress?
Yes. Hostinger offers 1-click WordPress installation, built-in LiteSpeed caching, and optional AI tools for content creation and site structure. It’s a solid pick for both beginners and experienced WP users.
Does Hostinger offer phone support?
No — Hostinger does not provide support via phone. Their support is handled entirely through live chat inside your hosting dashboard, available 24/7.
Is Hostinger reliable?
Yes — based on our monitoring and third-party tests, Hostinger maintains a 99.9% uptime with decent global response times. It’s not the absolute fastest, but it’s impressively reliable for its price.
Can I change my Hostinger plan later?
Sure. You can upgrade/downgrate between Premium to Business or even switch to cloud/VPS hosting anytime through your dashboard. Unused time on your current plan is credited automatically.
Does Hostinger offer email hosting?
Yes — all hosting plans include free email hosting. You can create branded addresses (like you@yourdomain.com
) and access them via webmail or connect to Gmail/Outlook.
Can I try Hostinger risk-free?
Yes — there’s a 30-day money-back guarantee on most services. If you’re not satisfied, you can cancel from your dashboard and request a refund. No awkward emails required.
Pros and Cons of Hostinger
Now that we’ve examined Hostinger’s products and services, as well as customer support – let’s summarize the positive and negative sides. We’ll try to be as objective as possible:
- Great value for money: competitive prices for all hosting packages – as Hostinger puts it, “you only pay for the hosting, not for the marketing”
- Flexible offers for any kind of client – from individuals and small businesses (shared hosting) to large companies and professional programmers (VPS and cloud)
- 99.9% uptime guarantee – in essence, Hostinger promises that your website will be available online all the time. The figure translates into a maximum of 44 minutes of downtime per month, which in practice is close to 0 minutes of downtime according to our tests.
- You get a free domain name with your hosting purchase if you choose at least a 12-month package
- Plenty of useful AI features such as site builder, content writer, and image picker
- Fast support from a friendly, fast, and helpful team that are always ready to solve your problems 24/7
- No phone support – the standard way to get support as a Hostinger client is to use the 24/7 chat
- Not built for sysadmin-level control – if you’re looking for root access, custom stacks, or full SSH playgrounds — this isn’t Digital Ocean. Hostinger keeps things beginner-friendly by design, which means some advanced tweaks are off-limits on shared plans.
Before we finish this review with a conclusion and a verdict (should you use Hostinger?), here’s a step-by-step guide for getting an additional discount off your Hostinger purchase:
Bonus: Hostinger Promo Code
Now, we’re not arguing that you should necessarily choose Hostinger – but if you do decide to go with this provider, it’s nice to have an option to save even more on your order, right?
Just follow these simple steps:
- Visit the official Hostinger website using the button below (the link opens in a new tab):
- Choose any hosting plan you like (see our quick guide above) and proceed to the checkout page.
-
On the right-hand side, look for the grey text that says “Have a promo code?” Click the link next to it to open the coupon field.
-
Paste the code below into the box:
special15
- Click the “+” button to apply it. If everything went well, you’ll see a confirmation message and the discount will appear in your total.
- Congrats! You’ve just unlocked an even better deal on your hosting — now go build something awesome.
In case the promo code mentioned above doesn’t work in your case, let us know in the comments below – we’ll investigate and do our best to make sure you receive a functioning one.
Verdict: Is Hostinger Worth It?
Taking everything into consideration, should you use Hostinger for your next web project?
Based on 10+ years of using Hostinger, we can conclude that this brand is the very embodiment of value for money: you pay a very, very reasonable price for what you get – Hostinger just… works 🧘
It’s far from standing still either – rolling out better experiences and even more powerful tools every month.
For those who do decide to try Hostinger: don’t forget to check out our step-by-step guide on how to save extra on your first order.
***
Still having questions about servers, plans, support, etc? Or maybe you are already using Hostinger and would like to share your experience?
👇 Join the discussion in the comments section below, let’s help each other make informed decisions!
Affiliate disclosure: if you found this review helpful, please consider supporting our blog by using the links in the text to purchase Hostinger services. This does not affect the price you get on your Hostinger offer, but it does help us continue creating high-quality guides!
You wait for one hour for answer from them.
What about their Cloud Hosting plans?
okay, shared hosting is clear; so do I get it correctly that Hostinger’s VPS is not really recommended? or is it just not remarkable compared to other providers?
dunno about the servers, but their black friday deals are sure hard to beat
Thanks for the thorough evaluation. The cancellation part alleviated my greatest fear (I’ve had a number of negative experiences with other providers over the years), but one question still remains: you mention their cloud and VPS servers, but don’t go into much detail. Do you think shared hosting is the only product worth buying at Hostinger? Cheers, Sam
hosting is overrated use instagram or facebook feed or twitter and be done with it
with respect, what does this opinion have to do with the topic which is being disucssed in this article/thread? :)
was their live chat always available only to existing clients??
Hello Pedro! As far as we can tell, live chat was open to the public until at least 2019, after that there was a decision to optimize the support channels and offer the quickest possible support to those who need it urgently (i.e. the clients with existing hosting accounts).
The price is hard to beat.. minus one star for absence of direct phone line for client support. The chat is nice but for some people it’s just easier to explain things orally rather than spend 10 minutes typing away..
I was wondering if I get a free domain from freenom can I use it with hostinger?
why would that not be possible? a free domain works just like any other domain, it’s just free :)
@Alex have you actually DONE that?
I am using Hostinger for my affiliate website and so far no complaints. They helped me add a second domain as well.
Couple of times I saw bad reviews about Hostinger on FB and conversations with their support. Users complaints with facts. Support answers were plain marketing, nothing more. And their reviews (in lithuanian) seems like fake.
nice article, thanks. What’s lacking imho is a look at Hostinger’s uptime and server reliability stats, that’s probbaly the most important factor many people are considering when buying this or that hosting.
Thanks for the feedback! We’ve added a separate section that deals with Hostinger’s uptime and server response times, check it out here.