[satori]

Hey Chris,

both the 404 error page and the archive pages are usually not something that is created via the “Add Page” admin menu in WordPress – they appear automatically under certain conditions, e.g. an URL slug that does not refer to any existing page (in case of 404) or a query with certain parameters (in case of archive and search pages).

The 404 page does not have a custom background setting so far in Tokyo, I will consider adding this feature in the next version; meanwhile, you can alter its background via custom CSS, by setting a custom background image property for the “page-background” element e.g.

.error404 #page-background { background-image: url('images/yourimage.jpg'); }

You can read more on the “background-image” property e.g. here; the URL address I’ve used in the example tells the CSS to look in the /wp-content/themes/Tokyo/images/ folder.

In order to remove the search form from the header, please untick the “Display search box in the top section” option in the “Page Elements” tab of the Theme Options panel.

Sincerely,
Andrii / Satori Studio

[satori]

Hey Fabio,

I’ve double-tested on a fresh copy of Kanso, and the code does not produce errors; since I’m not able to replicate the bug, I will have to ask for access to your WordPress admin to troubleshoot further. You can send the login and password to support@satoristudio.net (no disclosure guaranteed).

Sincerely,
Andrii / Satori Studio

[satori]

Hey Elroy,

regarding the first two issues:

1). This hasn’t been reported previously; I will try to find an iPhone 5 to test and troubleshoot the website on, yet it might take a little time.

2). I’ve tested the tiles on Samsung Galaxy S3, on Chrome and the built-in version, both in portrait and landscape mode, and they do react to clicks. I will try to test it on S5, yet I see not reasons why it wouldn’t work there (it also works on my Sony Xperia). Could you possible request some additional information from your client regarding the exact model of the phone and the browser she/he is using. Thanks!

Sincerely,
Andrii / Satori Studio

[satori]

Hey Joshualukesmith,

first of all, thank you for the purchase!

Could you please provide a link to the website itself, given it it available online? If not, please clarify: does the red text display instead of the slider? Thanks!

Sincerely,
Andrii / Satori Studio

[satori]

Hey Chris,

the standard value is 310px; the height of the slider does not change depending on the screen in the current version of Tokyo, yet if you’d like it to e.g. become smaller on smaller screens, you can add conditional media queries in CSS, for example:

@media only screen and (max-width: 767px) and (min-width: 480px) {
#main #background-controls { margin-top: 100px !important; }
}

Sincerely,
Andrii / Satori Studio

[satori]

Glad to hear it worked!
I’m thinking about introducing such a setting to the Theme Options panel, now that you’ve mentioned it :)

A. / Satori Studio

[satori]

Hey Fabio,

let’s try one more time – use this file as before and let me know if this removes the error message.

Sincerely,
Andrii / Satori Studio

[satori]

Hey Elroy,

first of all, thank you for the purchase and the kind words!

I will go over your questions in the same order:

1). Could you please clarify which tile you have in mind? I’m not sure I can see one entitled “portfolio” or with a portfolio image. Thanks!

2). Again, I’m afraid I will need more information – do you mean the masonry tiles which have images in them or something else? Do all tiles not work or only some specific ones?

3). This will require some modifications: please use these custom files I made for you; they should go into the theme folder, replacing the existing ones. You can use them in the parent theme folder since if this works I will include the code into the next theme version (3.1) as well.

Sincerely,
Andrii / Satori Studio

[satori]

Hey there,

please try this custom CSS:

#header, .bigheader { height: 100px !important; }
#logo img { max-height: 100px; }
#header .smallheader { height: 75px !important; }

the first two rows tell the initial header and the logo to be 100px in height, and the last row makes sure that the scroll header remains 75px; you can of course change the values to whichever ones fit you most ;) just make sure that the second line’s value is the same as the first line’s, otherwise the logo might stretch beyond the heading.

Sincerely,
Andrii / Satori Studio

[satori]

Hey Massaki,

Let’s troubleshoot the situation – please enable the debug mode (please see e.g. this article, first section entitles “Debugging With WP_DEBUG”, for instructions), refresh the website, and let me know if any error messages appear on the website itself and/or in the admin area.

Alternatively, you can provide access to your website’s WP admin and your ftp account, and I will do everything myself.

Sincerely,
Andrii / Satori Studio

[Author]

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