[satori]

Hey GunderNO,

first of all, thank you for the purchase and for the kind words!

I will address the issues in the same order:

1). I’ve checked the background image in the theme in Firefox 33 to 37 (which is the latest version) on both OS X and Windows computers, yet I don’t seem to be able to replicate the bug. Could you please tell me which Firefox version you are using (you can find out by clicking the question mark icon and then “About Firefox” in the browser menu), and which operating system you’re working with? Also, please try removing the existing image from the Theme Options panel, clicking on “Save All Changes”, and then uploading another image. Finally, in case the website under discussion is available online, it would greatly increase the precision of my recommendations if you could provide the URL of the live version so I can see the actual code; if you don’t wish to disclose it here, you can send me an email to support@satoristudio.net.

2). Could you please provide a screenshot of how it looks on your mobile phone, mentioning which parts/elements of the website do not render well? Thank you, and sorry for so many requests – it’s just that in order to be able to resolve code-related issues, lots of input data is usually needed to rule out various scenarios.

Sincerely,
Andrii / Satori Studio

[satori]

Hey Scotta,

first of all, thank you for the purchase!

I will go over the issues in the same order:

1). Please insert only the GA tracking ID (a code of the form: “UA-XXXXXXXX-X”) into the “Analytics” tab of the Theme Options panel – a further example of the needed code is indicated in the description of the said field. In case you are using the Universal Analytics (i.e. the newer version of the code), please also download this archive, unzip it, and upload the resulting file into the theme folder (/wp-content/themes/Kanso).

2). To disable the slider on smaller screens, please insert this code into the “Style: Add Custom CSS” tab of the Theme Options panel:


@media only screen and (max-width: 767px) {
#header-slider { display: none; }
}


Should you face problems with any of the above, or have other questions about the theme, do not hesitate to contact me!

Sincerely,
Andrii / Satori Studio

[satori]

Hey Susan,

I’ve switched off the “Slides as links” option on the “Image slider” tab of your Theme Options panel and switched it back on, and now the slides are working fine (please double-check on your machine though). I’m not sure what happened there, since I can’t seem to be able to replicate the bug, but if this repeats in the future, please let me know!

Sincerely,
Andrii / Satori Studio

[satori]

Dear Radmila,

first of all, thank you for the purchase!

this is exactly why the footer is not being fixed in most of WordPress themes – including mine – if you fix it, it will always stick to the bottom of the window, not the bottom of content – and if the content is larger than the browser window, it will show over on under the footer, which is of course not very good-looking. There’s no logical way to have both, so I’m afraid you will need to choose: either fix the footer on the page (but it will overlap the content sometimes) – OR let the footer stay in the natural flow of the elements (then it will not show up at the bottom of the page unless you don’t have enough content on the page). Based on my theming experience, I would recommend the second way, which is also used in the majority of all WP themes.

Sincerely,
Andrii / Satori Studio

[satori]

Hey UNOT54,

first of all, thank you for the purchase!

The width of each masonry tile is automatically set to 100% of the page in the theme as soon as the width of the screen becomes smaller than the mobile breakpoint, which is calculated as follows:

( boxwidth + boxmargin + minmargin ) * 2

where boxwidth is the width of the 1×1 tile (default is 260, or whichever is set in the “Portfolio page items: box dimensions” field on the “Portfolio Page” tab of the theme Options panel), boxmargin is the space between tiles (16 by default, or the value of the “Portfolio page items: box margins” field on the “Portfolio Page” tab of the theme Options panel), and minmargin is 90. This is done in order to fit a non-fractional number of tiles per width until the masonry becomes 100% wide on smaller screens.

You can thus decrease the size of each tile by altering the “Portfolio page items: box dimensions” field on the “Portfolio Page” tab of the theme Options panel, which will force the masonry to switch to the 100%-width mode on smaller screens than most mobile phones.

Sincerely,
Andrii / Satori Studio

[satori]

Hey Susan,

I apologize for the delay in my reply!
Regarding the header social link issue – please make sure that while customizing the widget, you input the entire URL of the respective page/stream, i.e. “https://www.facebook.com/satoristudio.net” instead of “www.facebook.com/satoristudio.net” or just “satoristudio.net”. You can get the full URL if you open the respective page in your browser and copy-paste the link from the browser’s address bar. Please let me know if it helps!

Sincerely,
Andrii / Satori Studio

[satori]

Hey Raulfuzz,

first of all, thank you for the purchase!

At the moment it is unfortunately not possible to combine blog posts and portfolio projects on a single grid, the logic being that the “Portfolio” page template is used for projects, and the classical page (the one that is set in the “Settings -> Reading” admin section) is used to display the blog posts. You can, however, use the projects (or format “standard” or “aside” or any other, for that matter) to include post-like tiles into the masonry. In case the only difference for you in this case is the fact that projects do not have categories and only tags, let me know, I can help you add one more custom taxonomy for projects.

Regarding your second question – there’s no separate default widget for listing portfolio tags like the one that exists for post categories, yet you can use the List Custom Taxonomy widget. Alternatively, again, I can show you a little customization that allows extending the category taxonomy to projects as well.

By the way, in order to display more columns in the project list on the admin side, you can try using this plugin.

Please let me know in case I’ve misunderstood any of the issue, or in case more questions pop up ;)

Sincerely,
Andrii / Satori Studio

[satori]

Hey Susan,

I’ve tried loading various pages on your website, and couldn’t seem to find any page where the background (the water-color blue one) doesn’t load. Could you please tell me which page exactly you are seeing this on, and (ideally) provide a screenshot of how it looks on your computer. Thank you!

Sincerely,
Andrii / Satori Studio

[satori]

Hey Tim,

first of all, thank you for the purchase!

Please find my comments below, I’ve preserved the numbering:

1). This is how the website looks in Chrome on my machine: screenshot; it looks exactly the same in IE. Could you please point me to the discrepancy? In case your Chrome does not display the website quite like this, please try clearing your browser’s cache and viewing the website again. If this does not help, please make a screenshot of your website as rendered by your instance of Chrome, and let me know which version of the browser you are using (you can find version information by clicking the “About Google Chrome” link in the main menu of the browser).

2). The green logo tile from the demo is covered in the FAQ section of the theme manual (page 15), but I think it’s quite annoying to just be referred to a document, here’s an excerpt for your convenience: the green “Ikebana” tile in the theme demo is a “link”-format project with a thumbnail (featured image) and link URL pointing to the website front page. Please create a new project, give it a “link” format and any title that is convenient for you, and paste the link to your website’s front page into the content area. Then upload the image you’d like to appear on the tile via the “Featured image” settings box, in the bottom-left part of the edit mode window. You can find more information about the formats in the relevant section of this manual (pages 8-9). Note that in order for it to stay in front of all other project in the grid, you’d need to declare it as “sticky” in the “Sticky (Always First)“ meta box while in the project editor mode.

3). In order to create a non-clickable text tile, please give it an “aside” format. By the way, in case you add a featured image, the tile will become a non-clickable image.

4). There’s a specialized project and post format for displaying videos in Ikebana – when you choose the “video” format and add a direct link to a YouTube or Vimeo video in the content of the project, the theme will automatically create a tile with a video screenshot for the masonry page. Again, more information is available in the “Post and Project Formats” section of the manual (pages 8-9).

Should you still have difficulties with the above issues, or have any other questions, do not hesitate to contact me.
Have a great Friday eve!

Sincerely,
Andrii / Satori Studio

[satori]

Hey Susan,

glad to hear the issue has been resolved! Could you please tell me in more details what the problem was and how you tackled it? This may help improve the theme and support for future users. Thank you!

Sincerely,
Andrii / Satori Studio

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