Hey lcgoodkind,
first of all, thank you for using Kanso!
There are numerous things to check in this situation, and it would be significantly efficient if I could see the actual back-end settings; please send me the access information for your website’s admin panel, together with the website URL, to support@satoristudio.net (no disclosure guaranteed), and I will set out to solve the issue as soon as possible.
Sincerely,
Andrii / Satori Studio