New Front EN › Support Forums › Sensei Theme Support › can't access back end any more after activation
- This topic has 5 replies, 2 voices, and was last updated 10 years, 9 months ago by
roger_jay.
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AuthorPosts
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December 12, 2012 at 3:16 pm #558
roger_jay
ParticipantHi
I updated my WordPress blog to 3.5 then activated the Sensei theme and now, I can no longer access the back end!
I get a blank page on Firefox and an error 500 on Chrome!Help!
JayDecember 12, 2012 at 3:37 pm #559satori
KeymasterDear Jay,
first of all, thank you for the purchase!
I’ve updated the theme demo to 3.5 and it works well, thus the error you are describing may not be related to Sensei. In any case, I will try to help out – for that, could you please send me an email to [email protected] with your website’s URL as well as admin login and password, so I could troubleshoot.
Sincerely,
Andrew | SatoriDecember 12, 2012 at 5:45 pm #561roger_jay
ParticipantHi
I have been able to revert to the default theme through PHP MyAdmin.
I have identified that there is a problem with one of the plug in I use. I am trying to find which one, I’ll keep you posted.thx
JayDecember 12, 2012 at 5:54 pm #562roger_jay
ParticipantAnd the culprit is … Jetpack!
After reactivating it it is fine but as soon as I connect to WordPress… all things stop working in the back-end.
Any idea?
Jay
December 13, 2012 at 1:23 am #566satori
KeymasterDear Jay,
I have tested the plugin and found that the “Contact Form” module within Jetpack is causing this error since it tries to re-declare the same functions as the built-in contact form. Thank you for pointing this out, I will definitely include the fix into the next theme update (due pretty soon), and in the meanwhile you can download the updated file from my repository, unzip it, and upload via FTP into the following theme folder:
/wp-content/themes/Sensei/includes/contact-form/
replacing the existing file. Please let me know if it helps, and my apologies for the inconvenience!Sincerely,
Andrew | SatoriDecember 13, 2012 at 9:24 am #568roger_jay
ParticipantThx Andrew,
I will wait for the next update.
Great theme. Starting to learn how to use it properly!
vb
Jay -
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