unable to upload origami .zip file

Front page Support Forums Origami Theme Support unable to upload origami .zip file

This topic contains 7 replies, has 2 voices, and was last updated by  satori 4 years, 7 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1251

    hrimati
    Participant

    I just purchased Origami and I have tried numerous times to upload the .zip file to my wordpress site. Each time, it times out and fails to upload the file.
    What am I doing wrong?

    #1254

    satori
    Member

    Hey Hrimati,

    first of all, thank you for the purchase!

    This has not been reported earlier, but some servers may have restrictions on file upload sizes, which is why I’d always recommend installing the theme by uploading the unzipped folder via ftp using e.g. FileZilla or any other ftp client. You can find more information on this process on page 1 of the Theme Manual. Please let me know if this method works for you!

    Sincerely,
    Andrew | Satori Studio

    #1264

    hrimati
    Participant

    Hi Andrew,

    Thanks for your quick reply.
    After I wrote to you I realized that I should try unpacking the .zip and uploading it through my ftp (Cyberduck). That worked great–after an initial scare where it told me it would take about 55 hours to upload :-P…It actually took about 1.5 hours.

    And now one more question, and sorry if it’s a silly one: where do I find the Theme Manual? I have looked here on the site and on my themeforest account…

    #1267

    satori
    Member

    Hey Hrimati,

    the archive you download from ThemeForest (“Origami_WP_Theme_Package.zip”) contains a single folder called “Origami_WP_Theme_Package”. Inside, there are several files and folders, including the “Origami_Manual.pdf” file, which is what you’re after ;)

    Best,
    Andrew | Satori Studio

    #1270

    hrimati
    Participant

    OK,
    I’m probably still doing something wrong, but I have done a search both on my Mac as a whole and on the expanded Origami folder and it’s not turning up a manual.
    I can’t even find a folder called “Origami_WP_Theme_Package”…
    Sorry to make you chase this with me, I’m sure you have tons of threads you have to respond to.

    Susan

    #1271

    satori
    Member

    Dear Susan,

    it is possible that there was an interference with your download from ThemeForest. Please try downloading the theme once more in your ThemeForest account’s “Downloads” tab. I’ve double-checked right now and it does contain the manual :)

    Sincerely,
    Andrew | Satori Studio

    #1277

    hrimati
    Participant

    Hi again, Andrew…
    Sorry to be a pest, but what I downloaded was titled: 3023281_origami_minimal_responsive_wordpress_theme.zip and there is definitely not a folder called Origami_WP_Theme_Package in it. I have downloaded it twice more to make sure it was downloading completely…
    Is there some way you could just email me the manual?

    Thanks,
    Susan

    #1281

    satori
    Member

    Dear Susan,

    I’ve sent you an email to the inbox you’ve indicated when registering on this forum ;)

    Sincerely,
    Andrew | Satori Studio

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