Theme Options/500 Internal Server Error

[janusdesign]

hello, i am working on a site for a client who is using your Kabuki theme. when i click the theme options link in admin, it gives me an ‘500 Internal Server Error’ message so i cannot reach the settings. any idea what would be causing this or what i would need to do to resolve it?

my client is hosted with godaddy.

[satori]

Hey Janusdesign!

First of all, thank you for the purchase!
This issue has not been reported before. From the error code it looks like the theme did not install correctly – could you please try deleting it and installing anew? If this does not help, I will need to ask you for admin credentials so that I could take a look at the back-end. You can send those to [email protected] (no disclosure guaranteed of course).

Sincerely,
Andrew | Satori Studio

[janusdesign]

Hi Andrew,
My apologies for the delayed reply. It ended up being a random ‘mystery of the internets’ as I no longer got the error the next day, and everything’s been fine since. It may have been some type of hosting hiccup or temporary issue at the time – I haven’t had any problems like that since.
Thank you for your quick reply!
Sincerely,
Chris

[janusdesign]

PS Very nice theme, by the way!

[satori]

Great to hear, Chris! :)

In case of other issues/questions, do not hesitate to contact me.

Sincerley,
Andrew | Satori Studio

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