Deprecated: Function get_currentuserinfo is deprecated since version 4.5.0! Use wp_get_current_user() instead. in /var/www/html/wp-includes/functions.php on line 5383

Importing Demp Content

New Front EN Support Forums Ikebana Theme Support Importing Demp Content

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #6793
    olollo
    Member

    After Pressing “Upload file and import” (“Download and import file attachments” checked) I am getting the following 500 error:

    “Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.”

    I am using a shared hosting. What kind of missconfiguration could be the cause of the error?

    Thanks for your help!

    #6796
    mmsatori
    Keymaster

    Hey Olollo,

    the 500 error might be caused by numerous reasons, and is in general due to the workings of the server (as the error message suggests). One thing to try before you contact your hosting provider though is that the file you’re uploading as the demo content has the .xml extension and not any other. Another possible culprit, on the server side already, is the maximum upload size limitation set by your hosting provider, but normally they shouldn’t get in the way since the demo content file is quite small by any standard (less than half a megabyte).

    Sincerely,
    Andrii / Satori Studio

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.