in order for the changes in the Theme Options panel to affect the website, the “Save All Changes” button should be clicked. In case you change the page (e.g. go to another admin menu section) without hitting the “Save All Changes” button, all settings that were changed from the last time the button was pressed (or the Theme Options panel accessed, whichever was earlier) will be lost. You can find this and more useful information on using the Theme Options panel in the “Theme Options” section of the theme manual. Should you have additional questions, do not hesitate to ask!
this issue hasn’t been reported before, which is why I will need to troubleshoot myself to find the cause of the problem. Could you please send me your WordPress admin access credentials to firstname.lastname@example.org, along with the website’s URL and the particular Theme Options settings that you weren’t successful in changing. Thank you!