Importing Demp Content

Front page Support Forums Ikebana Theme Support Importing Demp Content

This topic contains 1 reply, has 2 voices, and was last updated by  satori 1 year, 5 months ago.

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  • #6793


    After Pressing “Upload file and import” (“Download and import file attachments” checked) I am getting the following 500 error:

    “Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.”

    I am using a shared hosting. What kind of missconfiguration could be the cause of the error?

    Thanks for your help!



    Hey Olollo,

    the 500 error might be caused by numerous reasons, and is in general due to the workings of the server (as the error message suggests). One thing to try before you contact your hosting provider though is that the file you’re uploading as the demo content has the .xml extension and not any other. Another possible culprit, on the server side already, is the maximum upload size limitation set by your hosting provider, but normally they shouldn’t get in the way since the demo content file is quite small by any standard (less than half a megabyte).

    Andrii / Satori Studio

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